Frequently Asked Questions

Do you send out tracking numbers?

Yes each order comes with a tracking number that is sent to the email that you provided to us after the order is finished processing and sent out in the mail.

Is a pick up option available?

Pick up is available, please direct message our Instagram page @shopchenyc or text us at chenewyork@gmail.com.

What are your shipping options within the United States?

We are happy to ship worldwide via USPS! Please choose a shipping option at checkout. You will see all the options that are available within your country.

How do I track my order?

Once your order ships, an email will be sent to you containing the tracking information. If no tracking number has been sent, your order has not been shipped just yet. Please allow 1-2 business days for your shipment details to update with USPS.

Orders

How do I know if my order has been placed?

After you purchase with us, a confirmation email with the details of your order will be sent to you. You will see a page that says "Thank you for your order, here is your order number." Your email may have been filtered into your spam folder, if you need us to resend it, please contact us and we'll be happy to assist you.

I've just placed my order, can I change or cancel it?

We prepare your order for shipment very shortly after your order is placed but we understand that things happen, so please direct message us on Instagram @shopchenyc or email us chenewyork@gmail.com within 1 day of placing your order.

I received a wrong or damaged bag?

If you receive a wrong or damaged bag, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please email photos of the damaged or wrong bag to chenewyork@gmail.com. Che NYC must be notified within 2 days of delivery. Any damages or wrong items reported after this grace period will be ineligible for return.

Payment

What payment method can I use to pay for my order?

Che NYC accepts Paypal, Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Shop Pay, and Google Pay.

How do I use Paypal as a payment method for my order?

Using PayPal you are able to check out as a great or register an account with them. While checking out you can either use your PayPal account or enter your information manually.